Three years after reaching the “Confirmed” rating, the Pierre Fabre pharmaceutical and dermo-cosmetics laboratories have achieved the highest score in the AFAQ 26000 assessment thanks to a sophisticated CSR policy, marking a first for a company with over 10,000 employees.
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Groupama Immobilier, the real-estate subsidiary of the Groupama Group, launched a quality strategy with the aim of raising service quality. The idea was to address the needs of our customers, whether lessors or lessees, and thereby enhance customer satisfaction.
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For the re-certification audit and throughout the three years, we wanted the audit team leader to have the best possible insight into all our sites and meet all the auditors abroad (a total of eight). Therefore, we asked him to take part in the audit of our main sites with support from a local auditor, who subsequently audited the smaller sites. We prioritized local auditors for the follow-up audits to reduce travel costs to an absolute minimum.
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We started by familiarizing all our teams with common sense gestures, such as turning lights off when leaving their workstation. Then we got stuck into reducing the electricity consumed by our air blowers, which are used to clean components by removing any impurities.
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Renewed at the end of 2015, the regional aircraft manufacturer ATR’s EN 9100 certificate has been reinforced by an internal reorganisation aiming for flexibility in a transversal approach. The company elected AFNOR Certification to audit its quality system.
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After a first 3-year cycle, the Assistance Aéronautique & Aérospatiale (AAA) company has just completed its renewal-audit for EN 9100, flagship quality-standard for the aeronautic sector. This is a worldwide certification for the expanding mid-cap company, which owns several operational sites overseas.
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Tourist accommodation providers across France have adopted the EU Ecolabel as part of their commitment to accommodate guests while respecting the environment.
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A simplified structure, a less prescriptive format, greater consideration of the organization’s environment through interested parties, an analysis of the organization’s context and risks: the first companies to achieve AFAQ ISO 9001:2015 certification explain the value of the recently published standard.
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PALM Hotel and Spa ILOHA Seaview Hotel, two Hotels & Co establishments, are the first in the entire Indian Ocean and more generally France’s overseas departments to obtain the EU Ecolabel. This strategy has created a more tight-knit workforce and generated a real driving force as noted by the AFNOR Certification auditor. Suppliers are subscribing to the approach.
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In less than a year, Securiview has achieved certification of its information security management system (ISO 27001) for the cornerstone of its business: the security operations center, which heralds new opportunities and raises its profile as a recognized player in the market.
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Sabine Brousse, Managing Director of the Metz tourist information centre, offers us a professional insight into the role played by this type of tourist organization. She values NF Service certification and explains the effects on team organization and the services delivered.
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Specializing in on-board electronic equipment for the Defense sector, Matra Électronique must be able to meet its customers’ exceptionally stringent requirements. It has thus developed an integrated multi-standard system, certified by AFNOR Certification since 2014.
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